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Getting Started

When EdReady is implemented at an institution, or across a district, state, or system, people typically assume specific roles, including:

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Administrator

An EdReady Administrator is responsible for site setup, including definition of curricular Goals and Scopes and technical integrations. An EdReady Administrator is primarily responsible for ensuring EdReady is optimized for use at an institution, system, or state.

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Teacher or Instructor

An EdReady Teacher or Instructor uses EdReady in the classroom or as a supplementary learning resource. EdReady Teachers and Instructors are primarily responsible for supporting students.

Support Options

NROC partners are entitled to a dedicated team of customer success specialists and technical support staff.

Help Center

You can find extensive documentation about EdReady, NROC courses, and HippoCampus in the Help Center.

HElp Center

If you need additional information or assistance, please review the support options below.

Office Hours

Drop in to connect with our customer success and technical support staff.

  • Monday: 9am PT / 12pm ET
  • Tuesday: 1pm PT / 4pm ET
  • Wednesday: 1pm PT / 4pm ET
  • Thursday: 1pm PT / 4pm ET‍
  • Friday: 9am PT / 12pm ET

(60-minute sessions) click here for holiday exceptions

Office Hours are not available on the following US holidays: New Year's Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, and Labor Day.

Additionally, Office Hours will not be available:

Wednesday, February 7
Wednesday, February 28

Bring your questions to our live call at the times listed above.

The URL to join the meeting is:
‍https://us06web.zoom.us/j/84277983291

Join the meeting

Help with audio / visual issues

A conference call number is available during scheduled office hours to help those who have audio trouble or do not have access to a computer. For assistance joining the office hours call:

  • Use your microphone and speakers (VOIP) for audio. You will sound best (and be able to hear best) with a headset.
  • You can also call in using your telephone.
    ‍
    Join by phone: (646) 931-3860 | Meeting ID: 842 7798 3291

    Alternatively, you can search for your local number.

NOTE: This is NOT a technical support number or call center for The NROC Project. You can reach technical support for NROC outside of the Office Hours times by submitting a support ticket.

Personal Appointments

Schedule an appointment to get one-on-one implementation support.

This option is for EdReady Site Administrators or Learning Management System Administrators.

Support Tickets

Support tickets are typically answered within a few hours, Monday – Friday, 9am to 5pm PT.

Anyone experiencing technical difficulties is welcome to submit a support ticket.

Live Server Status

NROC Course Manager and HippoCampusEdReady

News for NROC Partners

Webinar

Dual Enrollment Partnerships That Improve Student Access to Educational Pathways

Watch On-Demand
Press Release

President's Note: Equity Impacts, Readiness Gains, and Inspiration

Read On
Webinar

Secondary / Postsecondary Partnerships That Open Doors to College

Watch On-Demand
Webinar

How Alternative Approaches to Student Placement Impact Retention

Watch On-Demand

Professional Development

The Info Session series below is comprised of 30-minute sessions that highlight NROC implementation best practices. These videos are appropriate for both people new to the community as well as long-time friends and power users.

Info Session

EdReady 101

View This Resource
Info Session

EdReady as a Placement Alternative: Focus on Student Readiness and Success

View This Resource
Info Session

Making the Most of EdReady: Personalized and Powerful

View This Resource
Info Session

EdReady Notifications: Bringing Student Activity to Your Attention

View This Resource
Info Session

Leverage EdReady Reports to Support Your Students

View This Resource

Check out our complete professional development library for educational thought leadership, NROC case studies, and technical trends, tips, and tricks.

View All PD